Refund Cancellation

eSchool365 Refund and Cancellation Policy

Effective Date: January 3, 2026

At eSchool365, we strive to provide high-quality software and support services to educational institutions. Please read our Refund and Cancellation Policy carefully before purchasing any subscription or service.

1. Subscription Cancellation

Customers may request cancellation of their eSchool365 subscription by contacting our support team through the official website, email, or other authorized communication channels.

Cancellation will stop future renewals but will not automatically entitle the customer to a refund unless stated in this policy.

2. Refund Eligibility

Refund requests will be considered under the following circumstances:

  • A duplicate payment has been made.

  • Payment was charged due to a technical error.

  • The subscription was purchased accidentally and the request is made before the account has been substantially used.

  • A refund is otherwise required under applicable law.

Once the subscription has been activated and the platform has been used, subscription fees are generally non-refundable.

3. Non-Refundable Charges

The following payments are generally non-refundable:

  • Subscription fees after account activation.

  • Setup or onboarding charges.

  • Custom software development charges.

  • Data migration or implementation fees.

  • Training and consultation fees.

  • Third-party payment gateway charges.

  • SMS, WhatsApp, email, or other communication credits that have already been consumed.

4. Partial Subscription Period

If a customer cancels during an active subscription period:

  • Access to the platform will continue until the end of the current billing cycle unless otherwise specified.

  • No partial or prorated refund will be provided for the unused portion of the subscription.

5. Refund Processing

If a refund is approved, it will generally be processed within 7–15 business days through the original payment method or via bank transfer, depending on the payment provider.

Actual processing times may vary depending on the bank or payment gateway.

6. Free Trial

If eSchool365 offers a free trial, customers may discontinue use at any time during the trial period without any charges, provided no paid subscription has been activated.

7. Account Suspension or Termination

If an account is suspended or terminated due to a violation of our Terms and Conditions, misuse of the platform, fraudulent activity, or illegal conduct, the customer will not be eligible for a refund.

8. Data Access After Cancellation

Upon subscription expiry or cancellation:

  • Access to premium features may be restricted.

  • Customer data may be retained for a limited period in accordance with our Privacy Policy.

  • Customers are encouraged to export their data before subscription expiry where applicable.

9. Policy Changes

eSchool365 reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will become effective upon publication on our website.

10. Contact Us

If you have any questions regarding refunds or cancellations, please contact us:

eSchool365

Website: https://eschool365.com

Email: support@maruitechnolab.com

Phone: +91 92653 36684